POLYTECHNIC OF IBRAHIM SULTAN
DEPARTMENT OF TOURISM AND
HOSPITALITY
HH204
HOUSEKEEPING MANAGEMENT
LECTURER:MADAM ZUHAILA BINTI YUSOF
NAME STUDENT
ANNOR RAIHAN BIN ABD RAHMAN 09DHK13F1040
NUR EZZATI BALQIS BT ABDUL JAMIL 09DHK13F1035
NOOR HAZIRAH BINTI NOOR AZMAN 09DHK13F1037
MOHAMAD HAIKAL AZIM BIN MOHD
JOHAR 09DHK13F1034
MEANING OF HOUSEKEPPING
Housekeeping can have a
hidden meaning implied in the word that is different for each person who hears
it. For some people, housekeeping is a perfect memory of their childhood home.
Others view housekeeping as a lost art that the present generation doesn't
appreciate. Still others consider it a throw back to when only women
participated in the home arts. For many, housekeeping is a chore. It means
doing something you have to do, when there is so much more you'd rather do.
What housekeeping really is, is so much more.
Housekeeping Department Organization Chart:
The organization chart of housekeeping department should provide a clear picture of the lines of authority and the channels of communication with the department.
Housekeeping department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. The chart shows that each employee should take orders only from the person directly above him / her.
Also a copy of the chart should be posted in an area so that all housekeeping staff can see where they fit into the overall organization of the department. Ideally all hotels place the organization chart on ether the housekeeping control desk room or the place where usually the daily briefing happens.
EXPLANATION OF THE TYPES OF FABRIC AND LINEN AND PRACTICE LABEL READING AND ITS FUNCTION.
TTYPES
OF LINEN AND FABRIC
NATURAL
FIBERS.
Cotton
ü The arrangement of the
cellulose gives cotton a good degree of strength, durability, and absorbency.
ü Unlike synthetics, it
doesn't pill, emit static electricity, prematurely age, or trap perspiration.
ü People with allergies and
chemical sensitivity especially benefit because conventional cotton may retain
harmful toxic residues.
Linen
ü Highly
absorbent -
Can absorb and lose water rapidly, quickly removing perspiration from the skin.
ü Good
conductor of heat -
In winter it keeps the heat in; in summer it feels cool to the touch and
creates a feeling of coolness and comfort.
ü Easy
care for
the long-term - Resists dirt and stains, has no lint or pilling tendency, and
can be dry cleaned, machine washed or steamed. Withstands high temperatures and
yields minimal initial shrinkage. Gets softer the more it is washed, and
doesn't fade.
Silk
ü The most hypoallergenic of all
fabrics because of its natural protein structure.
ü An all-climate fabric, silk is warm and
cozy in winter, without being bulky underneath, and comfortably cool in warmer
temps. Highly absorbent: it can absorb up to 30% of its weight in moisture
without feeling damp, so it absorbs perspiration while letting your skin
breathe.
ü Relatively
robust and strong -
Its smooth surface resists soil and odors well; is wrinkle and tear resistant,
and dries quickly. It easily competes with steel yarn in tensile strength.
ü Takes
color well;
washes easily; and is easy to work with in spinning, weaving, knitting, and
sewing. Mixes well with other animal and vegetable fibers.
Wool
ü Superior breathability
ü Temperature
regulation
ü Inherent antimicrobial properties
MAN-MADE FIBERS.
ACETATE
·
Luxurious feel and
appearance
·
Wide range of colors and
luster
·
Excellent drapability
and softness
·
Relatively fast-drying
·
Shrink-, moth-, and
mildew-resistant
ACRYLIC
·
Soft and warm
·
Wool-like
·
Retains shape
·
Resilient
·
Quick-drying
·
Resistant to moths,
sunlight, oil and chemicals
POLYESTER
·
Strong
Resistant to stretching
and shrinking
· Resistant to most
chemicals
·
Quick-drying
·
Crisp and resilient when
wet or dry
·
Wrinkle- and
abrasion-resistant
·
Retains heat-set pleats
and creases
·
Easy to wash
RAYON
- Highly absorbent
- Soft and comfortable
- Easy to dye
- Versatile
- Good drapability
SPANDEX
·Can be stretched 500
percent without breaking
·
Can be stretched
repeatedly and recover original length
·
Light-weight
·
Stronger and more
durable than rubber
·
Resistant to body oils
·
Exceptionally strong
Abrasion-resistant
· Lustrous
· Easy to wash
· Resists damage from oil and many chemicals
· Resilient
· Low in moisture absorbency
·
TROLLEY PREPARATION PROCEDURES
·
Houseman / Housemaid sets his
trolley as per the standard, like bed sheets in one shelf, towels in another,
bathroom amenities in a separate drawer.
·
Maids cart can be compared as a
giant tool box, It should be stocked with all the required amenities to
complete a complete shifts room cleaning.
·
The maids cart should be
spacious enough to carry all the required supplies for one shifts work.
·
The cart should be light
weight, easy to clean and easily manoeuvrable.
·
The cart has to be always well
organized and well stocked before starting each shift.
·
A well stocked maids cart will
avoid unnecessary trips to the floor pantry.
·
The amount of supplies loaded
on to the cart depends upon the number of rooms, type of rooms to be serviced
on the assigned floor.
·
The carts are normally stocked
from the floor pantry.
·
Never over stock or under stock
the cart: Overstocking will increase the risk of accidents or damage to the
supplies. Whereas under stocking can slow down the efficiency of cleaning
because of the regular trips to the floor pantry to collect the required items.
·
Record the items loaded on the
cart on the Room assignment sheet.
Few
examples of supplies loaded on the maids cart:
ü Shampoo
ü Moisturiser
ü Mouthwash
ü Foam bath
ü Sewing kit
ü Shower cap
ü Shoeshine
ü Detergent
ü Loofah
ü Disposal bag
ü Toilet rolls
ü Tissue box
ü Soap dish
ü Bath towel
ü Hand towel
ü Face towel
ü Bathmat
ü Bed spread
ü Pillow covers etc.
The cleaning supplies are
kept is a separate hand caddy, Below are few items stocked on the hand caddy.
ü Toilet cleaning solution
ü Bowl brush
ü Toilet brush
ü All-purpose cleaner
ü Cleaning cloths
ü Rubber gloves
·
On one end of the cart there
will be a bag for storing the dirty / soiled linens.
·
There will be a garbage bag in
one corner of the maids cart with a lid on it.
·
Once the shift is over the
maids cart / maids trolley to be moved back to the floor pantry and all the
shelves to be locked.
Training
Summary questions
Q1.
Who is responsible for setting up the maids cart / trolley?
Q2. What should be looked for while
purchasing a maids cart / floor trolley?
Q3. Disadvantage of over stocking and under
stocking maids cart?
Q4. Give few examples of guest room supplies
loaded in cart?
Q5. What is a hand caddy?
HANDLE LOST AND FOUND PROCEDURES
ü An item left behind by guest either in the room or in public area
identified by any staff and brought under the notice of Housekeeping is termed
as “Lost and Found” item.
ü There should be one dedicated location to receive lost and found
items whether it is found in guestrooms, meeting rooms, public area or
restaurants.
ü The lost items must be secured in a locked closet or area that has
highly restricted access.
ü Employees are instructed to bring items to lost and found area, with
valuables receiving immediate attention.
ü All items received to be recorded in a lost and found register.
ü All items regardless whether it is valuable, non valuable items and
perishable items must be recorded on the Lost and found register.
ü Items should be put in a plastic bag noting the serial number from
the register, place found, date, name of the person found the item etc.
ü Valuable items like Jewellery, mobile, wallets, laptops, ipads etc.
must be stored in a locker.
ü If the Property management system has Auto trace functionality then
put a trace on the guest profile stating the there is a lost item held with the
housekeeping department.
ü Send Email to the guest to notify the guest about the lost item ( as
per the hotel policy )
ü When guest calls up the hotel to ask about the lost item, only the
person who maintains the lost and found register should revert to the call.
ü Once the item is sent to the guest / collected by the guest
authorized person an appropriate entry to be made on the system
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The
lost and found items are classified as follows:
Valuable
items :
o
One
separate Register is maintained for Valuable lost and found items and the
items are kept in a safe Deposit Locker.
o
Valuable
items are kept for a period of six months ( as per the hotel policy),
o
If
there is no response from the guest, auction to be conducted.
o
Non
valuable items:
o
These
category items are kept for three months in safe custody after making
necessary entries.
o
If
there is no response from the looser till the time, these items are to be
disposed off. Eg: To be distributed to the finder.
o
Perishable
items:
o
Perishable
nature lost and found items are kept for three days.
o
In
case of any quarry and need to keep further is to be done accordingly.
|
Training
Summary questions:
Q1.
Explain the term 'Lost and found'?
Q2.
What is the process for valuable objects?
Q3.
Where should the valuable items kept?
Q4.
Why it is important to record all items on the lost and found register?
Q5.
What is the procedure for non valuable items?
|
PRACTISE LAUNDRY CYCLE IN LAUNDRY
OPERATION
The laundry
department has a basic cycle of operation with the below steps:-
1.Collecting
Soiled Linen.
·
House
maid and room boy should strip linens from beds and areas and put them on to
the linen chute or on to the soiled linen carts stored on each floor pantry.
Staff should never use any guest linen for any cleaning purpose.
·
The
house boys should go for frequent rounds on each floors to collect the soiled
linen from the linen chute or on to each floor pantry. Supervisors should make
sure that the soiled linens doesn't pileup on floor pantry which may cause
further soil or damage as there are chances that people may walk on them.
2. Transport Soiled Linen to Laundry
department.
·
The
linens form the Laundry chutes and floor pantry are carried to the laundry
department by trolley. The housemen should make sure that the laundry items are
not dragged on the floor this may further damage or soil the laundry.
3.Sorting of Linen and Uniforms.
·
The
laundry sorting area of the hotel should be large enough to buffer one day
worth of laundry and these sorting of laundry should not cause interfere with
other laundry activities.
·
Sort
linen and uniforms according to their stains, size, type, color etc.
4.Washing and Dry cleaning.
·
After
the linens and uniforms are sorted properly the laundry staff collects the
batches of laundry and load them to the washers. It is also a good process to
always weigh the laundry items before loading them to the washers, this will
ensure that the washers are not overloaded and help to run them in the optimum
operation condition.
·
If
required the soiled linens are treated to remove stains before the washing
process. To reduce operational cost nowadays hotels uses chemicals ( bleaches,
detergents, softeners etc.) while washing process to remove stains instead of
treating laundry items separately before washing.
5.Drying.
·
After
the washing cycle is completed the washed items are dried on the dryer. The
drying times and temperature vary considerable according to the type type of
linen / cloths.
·
Also
always the drying should be followed by a gradual cool down process to prevent
the hot linens from being damaged or wrinkled by rapid cooling and healing
process.
6. Folding of Linen and Uniforms.
·
Even
though a lot of flooding of linens are now automated, the hotels still do
a lot of folding by hand. While folding the linens the laundry
attendants should also look for any damages occurred to them while
the laundry process.
·
The
folded items are then stored and stacked properly according to batches. The
finished laundry items should latest rest for 24hrs. as this will increase
their life
MANAGING ON PREMISES LAUNDRY (OPL) AND
WORKING WITH CONTRACT LAUNDRY OPERATION
·
For 25 years
Prestige has been providing luxury hotel laundry services to leading
Metropolitan area hotels. As a result of this in-depth experience, we know
firsthand about the unique challenges that hotel managers face daily. Prestige
puts this deep knowledge to work, providing professional consulting and related
commercial laundry services for a wide variety of On-Premise Laundry (OPL)
Management projects.
·
On-Premise
Laundry (OPL) Management Services have been established to assist OPL managers
in their day-to-day operations, while helping to reduce costs and serve as a
backup commercial laundry service facility.
Many Prestige clients utilize our OPL services when evaluating the cost
and impact of shutting down commercial laundry service operations.
On-Premise Laundry (OPL)
Management Services provide:
·
Custom formulas
are developed according to specific requirements to avoid the linen and
equipment damage caused by using too many chemicals
·
Backup support
in case of a commercial laundry service facility shutdown, need for
maintenance, valet services or support in case of a laundry associates' absence
·
On-site laundry
management services, including a friendly resource for OPL managers to get
advice on production benchmarks or work-flow questions
·
New equipment
purchasing assistance
·
Mechanical
repair services for all equipment
·
Large discounts
for hotel laundry service purchases made through our purchasing department
·
Prestige-branded
luxury linen, terry and household goods manufactured with RFID (radio frequency
identification) tags
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http://www.redfield-sd.com/maintenance.htmlhttp://www.google.com/search?q=linen&source=lnms&tbm=isch&sa=X&ei=u9hWUp78J42RrAeNp4HAAQ&ved=0CAcQ_AUoAQ&biw=1366&bih=667&dpr=1#q=laundry+department&tbm=isch
